FAQs
Can I test the mattress before purchasing?
Of course, we strongly encourage customers to visit our showroom to try out any of our mattresses before making a decision. Our staff will guide you through the different models and provide recommendations based on your sleep habits and preferences.
Do HEKA mattresses come with warranty?
Yes, all of our mattresses come with a 15-year warranty, starting from the date of delivery.
Do I need a special bed frame to use HEKA mattresses?
No, you do not need a special bed frame to use our HEKA mattresses. Our mattresses are designed to be compatible with all types of bed frames, except for adjustable bed frames. This flexibility allows you to choose the frame that best suits your needs and decor without worrying about compatibility issues.
Do I need to download any apps before using my HEKA mattress?
No, you do not need to download any apps before using your HEKA mattress. Our mattress is designed to provide optimal comfort and support with no additional setup required for maximum convenience.
How much is delivery?
Enjoy free shipping on all orders made with HEKA Singapore.
Do you deliver outside of Singapore?
No, unfortunately we do not. However, as a global brand, HEKA has
My mattress isn’t working properly.
If your mattress arrived damaged, we are happy to arrange for a prompt replacement. Simply contact us at enquiries@hekasleep.sg and we will arrange for our technicians to come and assess the situation, and to pick up the mattress for exchange.
